Frequently Asked Questions Product
ORDERS AND SHIPMENTS
- How much is shipping?
Shipping is free for orders over €50.
For orders under €50, shipping costs €4.99.
- What are the delivery times?
From the moment of purchase, if the item is available in our warehouses, it will be delivered within 24/48 hours, for the Islands 72 hours.
If delivery times exceed 48 hours, we will notify you via email or Whatsapp message.
RETURNS AND REFUNDS
- How long do I have to make the return?
It is possible to make a return within 14 days from the delivery date of the order.
- How do I make a return?
To make a return, we invite you to consult the "Returns and refunds" page: you will find all the information to send the request
CHANGE NUMBER
- Is the number change free?
Yes, the number change is completely free: the shipping costs are at our expense, therefore both the sending of the model purchased and to be returned, and the sending of the model with the right number for you.
- How do I request a number change?
To make the request, visit the "Change Number" page : you will find all the information to send the request