Returns and Refunds


General conditions

You have the option to return your order within 14 days of receiving your items.

The right of return is considered exercised correctly if the following conditions are respected:

  • the products must not have been used and/or damaged;
  • the products must be complete with the original equipment (box and packaging);
  • the returned products must be in a condition that they can be put back on sale.


At Kali Shoes® we celebrate and respect the value and uniqueness of Italian craftsmanship in every pair of boots we create. As part of our mission to support ethical and sustainable practices, we are happy to occasionally offer products at discounted prices. These discounts represent a unique opportunity for our customers to own an exclusive piece of our craftsmanship.

However, it is important to point out that Products purchased at a discounted price are not subject to the standard return policy . The motivation for this choice is linked to our commitment to reducing waste and supporting conscious consumption practices. Discounted items are often the last pieces available, and their sale helps ensure that each artisan creation finds a home, thus avoiding waste and promoting a virtuous circle of sustainability.

We recognize that this may be different from conventional return policies, but we firmly believe that this choice reflects the values ​​of ethics and sustainability that are at the heart of our brand. We invite our customers to carefully consider their purchase and to contact us with any questions or clarifications before proceeding.


How to return

The procedure for making a return is very simple:

  1. Write an email to indicating your order number;
  2. You will receive an email with the return form to fill out
  3. You can send the package back to our headquarters located in Via Giovanni Porzio 4 - Naples - Isola G1 - 80143, or purchase a return label.
  4. You will receive confirmation of receipt of the package and if all the above requirements have been met, the refund will be processed. Waiting times could vary from 1 to 10 working days depending on your banking institution.

Refund method

The refund is made by crediting your credit card, PayPal account or bank transfer depending on the payment method used during the purchase.

If you choose a Kali Shoes gift card you will not be charged for the return label and the entire amount will be credited to you via a coupon code.

If the purchase was made with cash on delivery, the refund will be made by bank transfer (NB the cost of the €5 cash on delivery will not be refunded) and within 5 working days of receiving the product.