KALI SHOES®

Delivery times for Kali Shoes® models available in stock are 24-72 hours.

Our boots are handmade by Italian craftsmen, production times vary from 7-14 days depending on the model chosen.

You can contact us by phone, whatsapp or email at any time to request information on the progress of your order.

Our customer service is active every day from 09:30 - 19:00

All of our products are covered by the Legal Guarantee valid for 2 years for any lack of conformity of the articles.

Furthermore, we offer the possibility of making a return and receiving a refund within 14 days of the delivery date of your order. For more information on how to make a return, you can consult the page "Returns and Refunds,” on our website, where you will find all the necessary instructions.

We want you to be completely satisfied with your purchase from Kali Shoes® and we will do everything we can to guarantee you a high quality service.

We offer the possibility to exchange the size within 7 days from the delivery date of your order.

To request an exchange, please send an email to info@kalishoes.it indicating the order number and the size you would like to receive as a replacement.

Please note that the cost of shipping for returns from Europe will be borne by the customer, and you can purchase a pickup label by contacting us via email or arrange shipping independently.

We are committed to ensuring the utmost satisfaction of our customers and will do our best to help you find the perfect size for you.

You can place an order on Kali Shoes® and pay cash on delivery with a small supplement of €5.00 for the service provided by the GLS courier.

However, the payment on delivery service is only available for shipments to Italy.

If you are not in Italy, we encourage you to use other available payment methods, including:

- payment in 3 interest-free installments with Klarna o Scalapay

- payment by Paypal, any credit/debit card through the circuit Stripe or bank transfer.

We want to make your purchase as convenient as possible for you, so choose the payment option that best suits your needs.

We are always available to assist you and answer your questions. You can contact us through the following channels:

• Live chat on our website;
• WhatsApp on the number: +39 328843547
• Email at info@kalishoes.it;
• By calling our customer service on: +39 081 3440064.

We are available Monday to Friday, 9.00am to 6.00pm. If you need assistance outside these hours, you can send us an email or WhatsApp message and we will get back to you as soon as possible. Our goal is to offer you the best possible service and help you in any way we can.