Orders and shipments

-Ipide order only through the site?

You can order not only from our store, but also via WhatsApp at +39 3288435473 or by phone at 081 3440064. We will assist you step by step in the purchase.

-How much is shipping?

Shipping is free for orders over € 50. 

For orders lower than € 50 has a cost of € 4.99.

-What to pay the product also on delivery?

Yes, it is possible.We inform you that the mark of our GLS courier has a cost of € 5.

It works like this: you will deliver the cost of the product to the courier plus € 5 of the cash on delivery.

-When my order starts?

The order, in general, starts on the day of the purchase.

It could happen that the model of shoes you have chosen is still in the production phase (remember, for example, that the Texan line is 100%craftsmanship, so the processing times could be longer). 

In this case the shipment will delay a maximum of 10 days from the date of purchase: we will inform you everyday On shipping times via WhatsApp.

-What are the delivery times?

From the moment of purchase, the product will be delivered to you within 24/48 hours, for the 72 hours.

If the delivery times exceed 48 hours, we will notify you via WhatsApp.

-How can I trace my order?

When your order is shipped, you will receive the shipping code (also called tracking number) both by e-mail and for sms.

To trace the shipment:

1. Go to the GLS website at this address https://www.gls-italy.com/it/servizi-per-destinatari/ricerca-spedizione/
2. Enter the code, which you received by email and SMS, in the "Shipping reference" space
3. At this point you will display all the tracking information of your order.

-How can I delete or modify my order?

Our shipments are super fast, so it is not always possible to modify or cancel an order already placed.

We recommend that you contact us on WhatsApp at +39 328 843 5473 or by email at the address info@kalishoes.it, to receive all the assistance you need.

-The courier was unable to deliver my order: how can I do it?

Don't worry!Contact us on WhatsApp at + 39 328 843 5473, to immediately put your order delivered.

-I would like to change the shipping address: how can I do?

Contact us as soon as possible on WhatsApp at + 39 328 843 5473, we will try to update the shipping data. 

 

Returned and reimbursements

 

-Where do I have to make the return?

To make the return, you have 14 days from the delivery date (in the 14 days they are also considered on Saturdays and Sundays). 

We suggest you return the product within 7 days of delivery of the order, to prevent you arrive after the 14 days granted, to receive the refund. 

 

-The return is free?

The shipping costs to return the product are at your expense, so you can freely choose the courier to rely on to send it to it. 

For more information, we invite you to consult the page "Returned and reimbursements” 

 

-What are the conditions for requesting the return?

To request the return, it is necessary that:  

1. The product must not have been used and/or damaged;
2. The product must be sent again in its original box and packaging.

 

-How do I make the return?

To make the return, we invite you to consult the page "Returned and reimbursements": We explain to you in detail how to submit the request.

 

-After having made the return, when will I receive my refund?

The reimbursement times vary according to the payment method used: 

-If the purchase was made with cash on delivery, the reimbursement will be made by bank transfer, then the refund will be received after 2, max 5 days, working (remember that the cost of the mark of € 5 will not be refunded); 

-If the purchase was made by credit or debt card, the credit times depend on your banking institution (1 to 10 working days).

For more information, we invite you to consult the page "Returned and reimbursements”.

Gearbox number

 

-Where do I have to ask for the number of change?

You can ask for the number of change within 14 days from the date of delivery of your order.

 

-S the number change is free?

Yes, the number change is completely free: the shipping costs are at our expense, so both sending the model purchased and to be returned, and the sending of the model with the right number for you.

 

-What are the conditions for requesting the number change?

To ask for the number change, it is necessary that:  

1. The product to be changed must not have been used and/or damaged;
2. The product to be changed must be sent again in its original box and packaging.

 

-How do I ask the number of change?

To make the request, visit the page Gearbox number: We explain to you in detail how to submit the request. 

Payments

 

-Ip pay to delivery?

Yup!If you decide to pay on delivery, you will be contacted by our customer service on WhatsApp and before the shipment to receive confirmation of the order

 

-Hest payment methods are accepted?

As a payment method you can choose between:

• cash on delivery;
• paypal;
• credit or debit card;
• wire transfer;
• Clear.

 

-How how does the Klarna payment method work?

Klarna gives you the opportunity to divide your payment into 3 installments without interest to expand the cost of your purchase over time. 

 It works like this:

1. The first payment will be made at the time of the order;
2. the second after 30 days from the first payment;
3. The third after 30 days from the second payment.

  You can choose debit or credit card of your choice. 

 With Klarna you have the flexibility of buying in installments without any additional interest.

HOW TO CONTACT US

-How can I contact you?

To get in touch with us, you can use:

• THE SITE Chat www.kalishoes.it;
• WhatsApp at +39 3288435473, 
• e-mail to the address info@kalishoes.it, 
• Fixed phone number 081 3440064.