Change Number

From August 7 to August 25, our production will take a short break; unfortunately, we will not be able to make number changes and returns during that period.

However, our customer service will be operational and ready to help you in any way possible.

We wish to offer our customers maximum flexibility should they wish to make a number change for the products they purchase. Although we strive to provide the correct size at the time of purchase, we understand that there may be situations where a different size is more suitable. That is why we offer the option to make a number change within 7 days of the delivery date of your order, provided the following guidelines are met:

  • Items must be in original condition: Items must not have been used or damaged. In order to proceed with the exchange, it is essential that the items are still new, free of signs of wear and tear or damage caused by use.

 

  • Complete Equipment: Returned products must be complete with original equipment, including box and packaging. Be sure to include all accessories and items that came with the product, such as inserts or instruction manuals. Only products returned with original equipment will be accepted for exchange.

 

  • Products ready for resale: Returned products must be in a condition that allows them to be resold. This means they must show no signs of use or damage that would preclude resale. We encourage you to treat products with care and be careful when trying them on.

 

    To request the change, please send an email to. [email protected], indicating your order number and the size you would like to receive as an exchange. Our customer service team will be happy to help you with the exchange process.

    Please note that you will be responsible for the shipping cost for returns from Europe. However, to simplify the process, you can book a return label through our partner shipping service or you can arrange for self-shipment. If you opt for self-shipment, we recommend that you select a trackable method to ensure that the package reaches our warehouse correctly.

    We are committed to the utmost satisfaction of our customers and will do everything we can to help you find the perfect size for you. We are available for any questions or clarifications you may have.