CHANGE OF SIZE
From August 7th to 25th, our production will take a short break, unfortunately, we won't be able to process size exchanges and returns during this period.
However, our customer service will be operational and ready to assist you in every possible way.
We aim to offer our customers maximum flexibility in case they wish to change the size of the purchased products. Although we strive to provide the correct size at the time of purchase, we understand that there may be situations where a different size is more suitable. That's why we offer the option to exchange the size within 7 days from the delivery date of your order, provided that the following guidelines are followed:
Products must be in original condition: The products must not have been used or damaged. In order to proceed with the exchange, it is essential that the items are still new, free from signs of wear or damage caused by use.
Complete set: The returned products must be complete with the original equipment, including the box and packaging. Make sure to include all accessories and items provided with the product, such as inserts or instruction manuals. Only products returned with the original set will be accepted for exchange.
Products ready for resale: The returned products must be in a condition that allows them to be resold. This means they should not show signs of use or damage that would prevent their resale. We kindly ask you to handle the products with care and pay attention during the fitting.
To request an exchange, please send an email to firstname.lastname@example.org, indicating the order number and the size you wish to receive as a replacement. Our customer support team will be happy to assist you in the exchange process.
Please note that the cost of shipping for returns from Europe will be borne by the customer. However, to simplify the process, you can book a return label through our partnered shipping service, or you can arrange the shipping yourself. If you choose self-shipping, we recommend selecting a traceable method to ensure that the package reaches our warehouse correctly.
We are committed to ensuring the utmost satisfaction of our customers and will do everything possible to help you find the perfect size for you. We are available for any questions or clarifications you may need.