RETURNS AND REFUNDS

From August 7th to 25th, our production will take a short break, unfortunately, we won't be able to process size exchanges and returns during this period.

However, our customer service will be operational and ready to assist you in every possible way.

General conditions

You have the option to return your order within 14 days from receiving your items.

The right of return is deemed to be exercised correctly if the following conditions are met:

  • the products must not have been used and/or damaged;
  • the products must be complete with the original equipment (box and packaging);
  • the returned products must be in a condition to be resold.

How to return

The procedure for making the return is very simple:

  1. Write an email to info@kalishoes.it indicating your order number;
  2. You will receive an email with the return form to fill out
  3. You can send the package to our central office located at Via Giovanni Porzio 4 - Naples - Isola G1 - 80143, or purchase a return label.
  4. You will receive confirmation of the receipt of the package and if all the above requirements have been met, the refund will be processed. The waiting times may vary from 1 to 10 working days depending on your bank.

Refund method

The refund is executed by crediting to a credit card, PayPal account, or bank transfer depending on the payment method used at the time of purchase.

If you choose a Kali Shoes gift card, you will not be charged for the return label and the entire amount will be credited to you through a coupon code.

If the purchase was made with cash on delivery, the refund will be made by bank transfer (NB the cash on delivery fee of 5€ will not be refunded) within 5 working days from receipt of the product.