Returns and Refunds

RETURNS AND REFUNDS 

General Terms and Conditions

You have the option to return your order within 14 days of receiving your items.

The right of return shall be deemed to have been properly exercised if the following conditions are met:

  • products must not have been used and/or damaged;
  • products must be complete with original equipment (box and packaging);
  • returned products must be in a condition where they can be put back on sale.

 

At Kali Shoes® we celebrate and respect the value and uniqueness of Italian craftsmanship in every pair of boots we create. As part of our mission to support ethical and sustainable practices, we are pleased to occasionally offer products at discounted prices. These discounts represent a unique opportunity for our customers to come into possession of an exclusive piece of our craftsmanship.

However, it is important to note that products purchased at a discounted price are not subject to the standard return policy. The motivation for this choice is related to our commitment to reducing waste and supporting conscious consumption practices. Discounted items are often the last pieces available, and their sale helps ensure that every handcrafted creation finds a home, thus avoiding waste and promoting a virtuous circle of sustainability.

We recognize that this may differ from conventional return policies, but we firmly believe that this choice reflects the values of ethics and sustainability that are at the heart of our brand. We urge our customers to consider their purchase carefully and contact us with any questions or clarifications before proceeding.

 

How to make the return

The procedure for making a return is very simple:

  1. Write an e-mail to. [email protected] indicating your order number;
  2. You will receive an email with the return form to fill out 
  3. You may return the package to our headquarters located at Via Giovanni Porzio 4 - Naples - Island G1 - 80143, or purchase a return label.
  4. You will receive confirmation that the package has been received and if all the above requirements have been met, a refund will be processed. Waiting time may vary from 1 to 10 business days depending on your banking institution.

Methods of reimbursement

Refunds are made by re-crediting your credit card, PayPal account, or bank transfer depending on the payment method used during purchase.

If you choose a Kali Shoes gift card, you will not receive any fees charged for the return label and the full amount will be credited to you via a coupon code.

If the purchase was made with cash-on-delivery payment, the refund will be made by bank transfer (NB the cash-on-delivery cost of 5€ will not be refunded) and within 5 working days of receiving the product.