RETURNS AND REFUNDS
From August 7th to 25th, our production will take a short break, unfortunately, we won't be able to process size exchanges and returns during this period.
However, our customer service will be operational and ready to assist you in every possible way.
You have the option to return your order within 14 days from receiving your items.
The right of return is deemed to be exercised correctly if the following conditions are met:
- the products must not have been used and/or damaged;
- the products must be complete with the original equipment (box and packaging);
- the returned products must be in a condition to be resold.
How to return
The procedure for making the return is very simple:
- Write an email to email@example.com indicating your order number;
- You will receive an email with the return form to fill out
- You can send the package to our central office located at Via Giovanni Porzio 4 - Naples - Isola G1 - 80143, or purchase a return label.
- You will receive confirmation of the receipt of the package and if all the above requirements have been met, the refund will be processed. The waiting times may vary from 1 to 10 working days depending on your bank.
At Kali Shoes®, we celebrate and respect the value and uniqueness of Italian craftsmanship in every pair of boots we create. As part of our mission to support ethical and sustainable practices, we are pleased to occasionally offer products at discounted prices. These discounts represent a unique opportunity for our customers to own an exclusive piece of our craftsmanship.
However, it is important to emphasize that products purchased at a discounted price are not subject to our standard return policy. The reason behind this choice is tied to our commitment to reducing waste and supporting mindful consumption practices. Discounted items are often the last pieces available, and their sale helps ensure that each crafted creation finds a home, thereby avoiding waste and promoting a virtuous cycle of sustainability.
We recognize that this may differ from conventional return policies, but we firmly believe that this choice reflects the values of ethics and sustainability that are at the heart of our brand. We invite our customers to carefully consider their purchase and to contact us for any questions or clarification before proceeding.
The refund is executed by crediting to a credit card, PayPal account, or bank transfer depending on the payment method used at the time of purchase.
If you choose a Kali Shoes gift card, you will not be charged for the return label and the entire amount will be credited to you through a coupon code.
If the purchase was made with cash on delivery, the refund will be made by bank transfer (NB the cash on delivery fee of 5€ will not be refunded) within 5 working days from receipt of the product.