Returned and reimbursements

General conditions

The shipping costs to return the product are at your expense and will not be reimbursed: you can freely choose the courier to rely on to send us the product.

You have the opportunity to return your order within 14 days of receiving your articles.

The right of return is intended to be exercised correctly if the following conditions are respected:

• The products must not have been used and/or damaged;
• The products must be complete with the original equipment (box and packaging);
• The products rendered must be found in a position to be put back for sale.

As for the reimbursement, we remind you that the cost of the product will be fully returned to you.

If you paid € 4.99 shipping because the cost of the product is less than € 50, shipping costs will not be reimbursed.

How to make the return

The procedure for making the return is very simple:

1. Write an e-mail to info@kalishoes.it indicating your order number;
2. You will receive an email with the form to be completed and inserted in the box;
3. You can send the package (within 14 days of receipt of the order) at our headquarters located in via Giovanni Porzio 4 - Naples - Isola G1 - 80143. The address will be indicated on the package;
4. You will receive confirmation of the reception of the package and if all the requirements indicated above have been respected, the refund will be processed.Waiting times could vary from 1 to 10 working days depending on your banking institution.

The order number can recover it from the email received when you made the purchase.

Reimbursement methods

The reimbursement is performed by re -credited to credit card, PayPal account or bank transfer depending on the payment method used during the purchase phase.  

If the purchase has been made with cash on delivery, the refund will be made by bank transfer (NB the cost of the cash on delivery of € 5 will not be refunded) and within 5 working days of receiving the product.

In the case of payment by credit card or debt, credit times depend on your banking institution (1 to 10 working days).

The shipping costs incurred in the purchase phase will not be reimbursed (in the event that the product has a cost of less than 50 euros).